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FAQ
General
What currency are your services priced in, and how are they billed?
Our services are priced in Singapore Dollars (SGD) and are charged annually.
What payment methods do you accept?
PayNow is preferred. We also accept Bank Transfer, TransferWise, and Credit Card via Stripe or PayPal.
Where are your hosting servers located?
Our hosting servers are primarily located in Singapore to reduce latency, which is very useful for Web hosting and Cloud Backup services. Some services are hosted in the United States.
Domain
Who can register a .SG domain?
To register a .SG domain, you will need to be a Singaporean or a Singapore registered company.
Who can register a .COM.SG domain?
To register a .COM.SG domain, you will need to be a Singapore registered company.
When should I transfer my domain to you?
Transfer your domain before it expires. Any remaining duration carries over, plus the additional years you subscribe for.
How do I set up my email on a mobile device?
You can configure your account via Exchange ActiveSync (EAS) from your mobile devices. EAS allows wireless synchronization with the built-in iOS / Android device applications (Contacts, Calendar, and Mail).
| Setting | Value |
|---|---|
| Server | msync.zoho.com |
| Username | Your Email Address |
| Password | Your Password (if Two Factor Authentication is enabled, use an Application Specific Password) |
| Domain | Leave Blank |
How do I set up my email in a standard mail client?
If your domain is managed by us, we've preconfigured the email settings to automatically populate with most Mail applications (eg. Outlook, Apple Mail). For a standard IMAP client:
| Setting | Value |
|---|---|
| Incoming Server | imappro.zoho.com, Port 993, SSL required |
| Outgoing Server | smtppro.zoho.com, Port 465 with SSL, authentication required |
How do I access my email on the web?
To access your emails from the web, go to mail.[yourdomain] (eg. mail.sohwatt.com), then log in with your email address and password.
How do mailbox and storage plans work?
The plans (mailboxes & additional storage) are managed like licenses. You can easily swap additional storage with mailboxes, delete and create new mailboxes without paying for more licenses. Licenses are also prorated with your billing cycle.
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